At Point to Point we act as a team. The importance of every
request is recognized and handled with personal interaction from
every person involved. Each member of the staff makes it their
personal responsibility to ensure that service goes smoothly. This
makes us stand apart and above others that offer transportation and
translation services.
We verify all the details of every service request by confirming
addresses, phone numbers, appointment times and pick-up times. If we
find any changes or discrepancies, we communicate completely with
all involved. We verify any change to be sure they are authorized
before making the change. We communicate and notate anything out of
the ordinary during the service. Our scheduling team, customer
service, drivers and translators all follow the same protocols to
help ensure that the service goals are accomplished as seamlessly
and safely as possible. Unlike many other service providers, you
will never be just a number to us!
Point to Point Dispatch Club serves the insurance, legal, and educational industries. Referrals may come from insurance adjusters, employers, case managers, IME scheduling companies, attorneys, paralegals, and school officials including special education departments, transportation coordinators, legal representatives, and families.
Point to Point Dispatch Club offers a personal and hands-on staff. You will become familiar with our customer service representatives, our schedulers, our drivers, and interpreters. Our office staff has 20+ years of experience dealing with all different scenarios and personalities involved in providing services. Our drivers have safety training and clearances, as well as experience with transporting one-on-one. Our interpreters are aware of the importance of accurately communicating between parties and providing unedited questions and answers. We are a team with a unified objective, you will not be handed off to a ride sharing company; the people providing your services are our employees personally assigned by our schedulers based upon needs and locations.